Refund policy

Return and Refund Policy (Including Return Policy)

Return Period and Conditions:
At TryHairLabs.com, your satisfaction is our priority. For most products, we offer a 30-day return window from the delivery date. Please ensure items are returned in their original or delivered condition.

Exceptions and Specific Conditions:

  • Perishable goods are non-returnable; however, they may qualify for a refund under specific conditions.

  • Non-returnable Items: Gift cards, prepaid cards, loyalty programs, memberships, event tickets, or museum admissions are not eligible for return.

  • Gift Card Refunds: We cannot issue refunds for gift cards or transfer refunded amounts back to a gift card.

  • Sealed Items: Returns for music, videos, software, or collectibles are accepted only if they are sealed and unopened.

  • Hygiene-sensitive Products: Swimsuits and undergarments must be unused, with original seals, hygiene stickers, and packaging intact.

Return of Damaged, Defective, or Incorrect Items:
If your item arrives damaged, defective, or incorrect, please contact us immediately and provide photographic evidence. Return shipping fees may be waived or reduced for such cases.

Item Exchange or Replacement:
We offer hassle-free exchanges for eligible items. Some restrictions may apply; check product pages for eligibility. If a replacement is preferred, you may request an exchange instead of a refund. If the item is not eligible for exchange, you may repurchase it after receiving your refund.

Missing Items:
Please track your order through the Shipping Policy and FAQs. If your order is delayed or missing, contact us promptly. We’ll arrange a new shipment if necessary.

Warranty:
We do not offer additional warranties beyond the standard 30-day return window. However, the return policy applies in all eligible situations.

Canceling an Order That Has Already Shipped:
Orders that have already shipped cannot be canceled. You may return the item upon delivery following our return policy to receive a refund.

Cut-off Time:
The cut-off time for same-day processing during office hours is 5:00 PM Eastern Standard Time (EST), as outlined in our Shipping Policy.

Refund Process:
Refunds are issued to the original payment method within seven business days after we receive and inspect the returned item. Note that your payment provider may require additional processing time before funds appear in your account. Shipping and service fees are non-refundable, except in specific cases such as damaged or incorrect items.

Return Shipping:
Return shipping fees may apply based on the reason for the return. Customers are responsible for return shipping costs except in cases involving damaged, defective, or incorrect items.

Item Not Arrived:
If your order has not arrived, please check the tracking details. If it’s overdue, contact our support team. We will investigate and may arrange a replacement shipment.

How to Initiate a Return:

  1. Contact HairLabs Customer Service via email, phone, or the contact form on TryHairLabs.com.

  2. Provide your order number and the reason for return.

  3. Follow the return instructions provided by our team, including the return address and any required documentation.

  4. Ship the item using a trackable method.

  5. Await confirmation and refund processing.

Customer Support:
If you have not heard back from us within four business days of initiating a return request, please contact us again for assistance.